Support

Ziwei Xinjue Support

If you encounter issues with login, verification codes, chart generation, AI chat, report unlocks, coins, subscriptions, orders, or data deletion while using the Ziwei Xinjue App, you can contact us through this page.

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Contact Us

Support email: zhangzewen@34giming.com

Please include your issue, login email, device model, App version, screenshots, and steps to reproduce when possible.

Email Support

Support Scope

App login and verification code issues
Chart generation and profile management issues
AI chat and report unlock issues
Coins, subscriptions, and order-related issues
Feature suggestions and product feedback
Privacy, account deletion, and data deletion requests

FAQ

Frequently Asked Questions

What should I do if I cannot receive a verification code?

Please check whether your email address is correct, and review your spam or promotions folders. If you still cannot receive the code, contact us and include your login email and device model.

What should I do if a chart or report is generated incorrectly?

Please confirm that your birth date, birth time, and gender are entered correctly. If the issue continues, contact us and include screenshots when possible.

What if coins or subscription benefits are not credited?

Please try reopening the App or restoring purchases first. If benefits are still missing, contact us with an order screenshot, purchase time, and login email. iOS subscriptions and in-app purchase orders are processed by Apple. Refund requests should be submitted through Apple official channels.

How can I report an issue with AI chat or report content?

You can send the specific issue, related screenshots, and feedback to our support email. We will continue improving Zi Wei Dou Shu analysis, AI interpretation, and user experience.

How do I request account or personal data deletion?

Please send a request from your registered email to our support email and include “Delete account and data” in the message. We will process the request after verifying your identity.

Can Ziwei Xinjue analysis be used as the basis for major decisions?

Chart analysis, AI interpretation, and fortune content provided by Ziwei Xinjue are for personal reference and self-exploration only. They should not replace legal, medical, investment, psychological, or other professional advice.

Response Time

We usually respond within 1-3 business days. To help us locate the issue faster, please include your login email, device model, App version, screenshots, and specific steps.